COVID-19 Updates

Shop or service from home Cadillac

OMS Cadillac takes the health and safety of our Customers and Employees very seriously. In light of the changes stipulated by the Provincial Government on June 7th 2021, all departments are now OPEN and appointments are no longer required. To ensure adherence to COVID-19 safety protocol, we are taking the following steps in accordance with the latest Provincial Government guidelines:

  • Cadillac Sales and Showroom are OPEN Monday to Thursday from 9:00 AM to 7:00 PM, Friday & Saturday 9:00 AM to 5:00 PM. We are limiting showroom visits to a maximum of 2 people per group. Test drives ARE available with some occupancy restrictions and vehicles will be properly sanitized for your protection. If you would prefer like to book a Sales appointment with us, please call us directly at 905-725-6501, or email us at We continue to offer enhanced website functionality to allow customers to view inventory, build a deal with accurate finance and lease payments, chat with a live OMS Cadillac sales specialist, arrange a remote or in-dealership test drive, or purchase a vehicle.
  • Cadillac Service is OPEN from 7:30 AM to 5:00 PM Monday through Friday. To keep our staff and customers safe, we are also providing services to allow limited exposure at the dealership. Our shuttle service is available and running but limited to 1 person per ride (or 2 people from the same household). Pick up and delivery services are available to allow customers to have their vehicle serviced without visiting the dealership. We continue to offer our customers alternative services should you prefer to service from home, including our Cadillac concierge service. We are respecting all physical distancing, sanitization, and occupancy requirements. If you would like to make a Service appointment with us, please call us directly at 905-725-8304 or email us at
  • Our Cadillac Collision Repair and Paint Services are OPEN from 8:00 AM to 5:00 PM Monday through Friday. We are respecting all physical distancing, sanitization, and occupancy requirements. If you would like to contact our Collision Centre, please call us directly at 905-725-3172.
  • Cadillac Parts is OPEN from 8:00 AM to 5:00 PM Monday to Friday for in-store visits. We continue to offer curb-side pick-up and HOME DELIVERY for orders that are within our delivery radius. You can place orders via email 24/7 at or phone at 905-728-9476 during our regular business hours. For more information, please visit our Parts Department’s website:
  • All departments are equipped with sanitization stations and high touch surfaces are cleaned on a regular basis throughout the day; floors have been marked to indicate appropriate spacing for physical distancing. Gloves are available and masks are required at all time both inside all dealership departments and outdoors when a 6-foot physical distance can’t be maintained.
  • If you require information about payment options for your current lease or finance contract, we encourage you to contact our Financial Services Departmentat anytime for answers and directions in these areas. You can reach our Financial Services Managers at 905-725-6501.
  • We understand that many customers are uneasy coming to the dealership, so we encourage you to take advantage of many of the remote services provided online at including chat and remote vehicle demonstrations. Please feel free to call or text us at 905-725-6501 or email us at and we would be happy to work with you remotely.