COVID-19 Updates

Shop or service from home Cadillac

March 21, 2022 Update: OMS Cadillac takes the health and safety of our Customers and Employees very seriously.With the Provincial Government’s easing of COVID restrictions Ontario Motor Sales will remove occupancy restrictions and open at FULL capacity. Deciding to wear or not wear a mask is a personal choice and one we respect. As such, face coverings are optional and we encourage both customers and staff to decide what makes them most comfortable. Our primary goal is to ensure our customers feel comfortable during their visit to OMS Cadillac. Should at any time you feel uncomfortable, please kindly request that one of our employees wear their mask, they will be happy to do so.

  • Cadillac Sales and Showroom are OPEN Monday to Thursday from 9:00 AM to 7:00 PM, Friday & Saturday 9:00 AM to 5:00 PM.  Vehicles will be properly sanitized for your protection. If you would like to book a Sales appointment with us, please call us directly at 905-725-6501, or email us at We continue to offer enhanced website functionality to allow customers to view inventory, build a deal with accurate finance and lease payments, chat with a live OMS Cadillac Sales Specialist, arrange a remote or in-dealership test drive or purchase a vehicle.
  • Cadillac Service is OPEN from 7:30 AM to 6:00 PM Monday, Tuesday, Wednesday, and Friday with extended hours until 7PM on Thursday evenings. As well, Service is open on Saturdays from 8: AM to 1:00 PM. The customer lounge is open. Shuttle services are running and available, we are asking customers to kindly wear their mask while in the shuttle for the protection of yourself and our drivers. We're happy to provide you with a mask, should you need one. Pick-up and delivery services are available to allow customers to have their vehicle serviced without visiting the dealership. We continue to offer our customers alternative services should you prefer to service from home, including our Cadillac Concierge Service.  If you would like to make a Service appointment with us, please call us directly at 905-725-8304 or email us at
  • Our Cadillac Collision Repair and Paint Services are OPEN from 8:00 AM to 5:00 PM Monday through Friday. If you would like to contact our Collision Centre, please call us directly at 905-725-3172.
  • Cadillac Parts is OPEN from 8:00 AM to 6:00 PM Monday through Wednesday, 8:00 AM to 7:00 PM on Thursdays, 8:00 AM to 5:30 PM on Fridays and 8:00 AM to 1:00 PM on Saturdays. We continue to offer curb-side pick-up and HOME DELIVERY for orders that are within our delivery radius. You can place orders via email 24/7 at or phone at 905-728-9476 during our regular business hours. For more information, please visit our Parts Department’s website:
  • If you require information about payment options for your current lease or finance contract, we encourage you to contact our Financial Services Department at anytime for answers and directions in these areas. You can reach our Financial Services Managers at 905-725-6501.
  • All departments are equipped with sanitization stations, and we continue to clean high touch surfaces on a regular basis throughout the day.  Gloves and masks are available should you need them at any time.  As a safety precaution, all plexiglass remains in place at our reception areas, sales offices, and Service Advisor's desks.
  • We understand that many customers might be uneasy coming to the dealership, so we encourage you to take advantage of many of the remote services provided online at including chat and remote vehicle demonstrations. Please feel free to call or text us at 905-725-6501 or email us at and we would be happy to work with you remotely.

Although restrictions are easing we remain vigilant and will continue to offer the following services, should you feel more comfortable working with us remotely: 

  • Live Chat to answer any questions on our New/Pre-Owned Inventory
  • Easily apply online for financing to see which vehicle/payment works best for you 
  • Build and price the vehicle of your choice
  • Quickly leave a deposit online and reserve your vehicle 
  • Request a walk around video of any in-stock vehicle
  • Pick-up and Delivery services are available so you do not need to visit the dealership

Click on the links below to choose the direction most important to you!